Reply by Rich

It comes down to whether you want to sell stuff, or have a business. You can sell stuff on Craigslist and say tough luck if it fails. If you want to have a business, you’d better stand behind your product and worry more about your reputation and customer satisfaction than squeezing $50 out of them for a repair, even if they did the damage.

-- Half of what we read or hear about finishing is right. We just don’t know which half! — Bob Flexner