Reply by JohnnyBeWood

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Posted on Question for Axiom Precision Owners

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12 posts in 1254 days

#1 posted 02-09-2018 12:50 AM

Hey JohnnyBeWood,
I am new to CNC and have been seriously considering the AR8 Pro. Disappointed to hear the issue with the T slots and more so the customer service. Maybe just a flook but a 7k – 8k machine I would expect a birthday card and if not a quick response to a problem. Please update.

- Dwat

Sorry for the delayed response. Didn’t check my email for a couple days..

So after contacting them again, they stuck with it in that their tables are designed with 7 mm in mind. I said I thought it was a defect because all my slots are different sizes, half of which are too small for a normal 5/16” bolt. And I thought I should be sent some replacement parts.

In their reply, they said would send me the replacement table pieces but it’s not as easy as it sounds to replace them because the gantry is tied to the table on the outside pieces. If I did change them it would be a lot of disassembly and would probably be out of square. They offered to send me modified T Bolts as well.

I hadn’t gotten around to replying yet. But I guess I’ll just chalk it up to variation in manufacturing.

He said the tables are all made from the same die and they checked their parts and machines in their warehouse and had similar findings as mine.

(I rechecked mine with a digital caliper and mine range from 7.32mm – 8.41mm, a 5/16” bolt in their accessories is 7.93mm)

Weird how everyone I’ve talked to that has a machine doesn’t have any issue, their 5/16” bolts all fit loosely..

I’m glad they responded fast to my emails and were willing to send me the parts. I understood before hand repairs would have to be done myself and returns would have a restocking fee. So I took that chance.

I’m just going to file down a bunch of bolts or use 1/4-20 as Chad from Axiom suggested. It’s not worth tearing my machine completely down for. (I didn’t think it would be that involved)

If it causes me further issues down the road Ill get a hold of them again. I doubt it will. I guess I like to get a lot for my money and expected near perfection. Lol.

Getting into the world of CNC and I see that’s hard to do.


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