Reply by gwilki

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Posted on Oneway, powermatic, or nova.

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367 posts in 2717 days

#1 posted 01-08-2017 10:22 PM

One thing that I should have added to my previous post is that, although Oneway products are excellent, their customer service, in my experience, is terrible! If you get them on the phone when you call, you will be fine. If you leave a message, though, (again, in my experience) they will never phone back.
I have many Oneway tools, and I’ve bought all of them from dealers. Each time I’ve called Oneway to get information prior to ordering, I’ve not gotten a return call. I tried as recently as before Christmas to get information on their bowl gouges. So far, no one has bothered to call me back.
I’m sure others on here will be able to recount their stories of excellent service. My experience has been just the opposite.

-- Grant Wilkinson, Ottawa ON

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