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Reply by kpo101

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Posted on Rikon customer support... the worst I have encountered to date!

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kpo101

32 posts in 3237 days


#1 posted 07-13-2011 06:17 PM

If I’m understanding this right you purchased the Rikon from a dealer in California correct? If so then its that company that has to honor the warranty through Rikon. It only seems right for the company that sold it to you to have known that Rikon doesn’t warranty or ship to your country and if they sold it this would legally rest on their shoulders. I would approach this as follows: 1- see if the company will get and send you the part, if not 2- write a letter or email to Rikon and explain the habits of their dealer in California. I have seen dealers lose a good brand product for much less than this.

-- When the problem becomes just too much, There is always the directions!! Karl O. of Louisiana


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