Reply by Mark Shymanski

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Posted on Rikon customer support... the worst I have encountered to date!

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Mark Shymanski

5623 posts in 4325 days

#1 posted 07-12-2011 06:21 AM

I’m a bit confused as to why you are faulting Rikon’s customer support. If they do not have a retail presence in your area and don’t ship to your country why would you expect them to have a support network there? An example I’d refer to is I wanted to buy a Grizzly’s Ultimate BS, I live in Canada and at that time Grizzly did not sell into Canada. Customer service (or the lack of it) was precisely the reason I did not buy a Grizzly (not their CS in general as I understand in their supported markets it is superb CS). I could not expect them to support a product in a market they were not prepared to actually sell into. I bought a different bandsaw from a company that actually sells and supports their product in my area. I did not take Grizzly’s not selling (or readily supporting) a BS in my area as a fault of Grizzly, but the reality of my geography. If I had bought it I would have had to been prepared to deal with such difficulties as you are finding yourself in.

I can really appreciate how frustrating it must be, but I really don’t think it is Rikon’s fault; just because we can physically get their products to our shops doesn’t IMHO mean they should be obligated to support them especially if it is outside their market area. Who knows they may even have marketing agreements with tool distributors in your area that prevents them from selling into your area (as Grizzly did have with a Canadian company).

In any event I hope you’ve got your saw up and running by now!

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

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