Reply by woodboatal

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Posted on Woodcraft or Rockler?

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4 posts in 2967 days

#1 posted 07-11-2011 05:53 AM

I was trying to hold my tongue but elected to add a comment. We have both stores in St. Louis and they’re fairly close to the same driving distance. Each store has their on line of tools, have regular demonstrations, are well stocked with product and are staffed with knowledgeable people. The major difference in which store I choose to frequent is mostly based on the one that provides service to customers, are willing to help all customers in the order that enter the store and don’t show preference. That, in my opinion could be entirely different in another location, depending entirely on management and staff.

In my neck of the woods, the Woodcraft store offers classes that are lead by experts in their discipline of the hobby. Rockler doesn’t offer this here. Rockler does have many demonstrations of tools and methods which Woodcraft doesn’t do very often. They each have similar stock on hand, usually in sufficient supply and are price competitive. The difference in the two here is mainly the customer relations. Rockler shines far above Woodcraft in this, here in St. Louis.

This may be the absolute opposite in a different city but I and other customers are treated with respect at our Rockler store, not so much at Woodcraft. I have been totally ignored after asking for help at Woodcraft. It has never happened at Rockler.

-- Al

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