Reply by Bob #2

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Posted on Ridgid rant

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Bob #2

3810 posts in 4498 days

#1 posted 09-21-2010 04:29 PM

Are we dealing with semantics here?
Surely both the Customer Service dept and the Rigid service centers should be aware of each other and ready to direct the consumer to the best source of his requirements.
I’m not sure that both are mentioned on the packaging with the tools nor is the function of each explained to the purchaser.
If Warranty settlements are not to be done over the phone then the service people need to apprise the consumer of same, not make him chase his butt around to consummate a deal gone bad. I’m not picking on you BTW.
I just feel that there is too much buck passing out there by people who should know better.

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