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Reply by mathom7

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Posted on Do HD/Lowes accept HF coupons?

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mathom7

69 posts in 4191 days


#1 posted 06-18-2010 06:55 AM

I can one up that for confusion. I bought a Ridgid TS at HD a few months back. I was going to put it on will call to pick up with a buddy’s truck later, so went to the customer service desk to ask about the process. While talking I asked about honoring competitor’s coupons, and showed them the Harbor Freight coupon. I was told they aren’t considered competitors. I tried to research HD’s policy and found it’s not written down, they intentionally leave it up to the discretion of the local manager on duty. My guess is this is to allow them to manipulate the sales (ie help hit sales targets etc). So 2 days later I was ready to actually buy the TS, I had a Lowe’s 10% coupon with me as well, but, tried the 20% HF first, a different manager was actually ringing me up since it was a will call order, and they didn’t even bat an eye. Accepted it, and I walked out with the saw for $320.

I like that I got a good deal, but, it’s annoying that it has to be uncomfortable, can you or can’t you? You have 3000 stores, make a policy and let your customers know your position. I’m not really a person who likes to haggle, I don’t try to get free dessert from a restaurant if my service is bad. This feels like haggling to me.


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