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Lee Valley and Veritas

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chisel
2K views 12 replies 13 participants last post by  BillWhite 
#1 · (Edited by Moderator)
So a few weeks ago I made my first order from Lee Valley. I bought a dovetail saw, honing guide and some inlay and stringing tools. I am extremely impressed by the quality of what I bought. A few days after I received my items they sent out an email about getting 15% back on a gift card for Veritas purchases from 3/26-3/28. I was a little bummed out about that but didn't give it much more thought. On the 26th I ordered a set of bench chisels to take advantage of that offer but decided this morning that I might as well get the better chisels made from the PM V11 steel that they have because after buying the 5 chisel set and then an additional 1/8" chisel there was only about a $30 difference. Anyway, I called them this morning to change my order and while he was looking everything up in the computer I made a comment about their 15% deal and that I wish I had gotten their email sooner because I spent about $350 with them a few weeks ago. He said he'd see what he could do about that after he got my order sorted out. When I finished changing my order, he said that he put in for a gift card for the purchase a few weeks ago as well as my current order. That's an additional $50 I wasn't planning on getting. I was rather suprised by that. If this is typical of them I will be a customer for a long time.
 
#2 ·
I have always had good service with them and Lie-Nielsen tools. I bought some tools from them(both)had some issues and they both sent out replacement parts no questions asked (ordered the same day… Lie Nielsen was a few days faster, but communication from both was great.). I know some are pro one or the other, but I like to get the best of both worlds. Both are great. Although, I think Veritas tools are a bit ugly, they work awesome. I got a Skew rebate plane and a Shooting plane coming in the mail. I hope they don't disappoint me. I am sure both companies will take care of any issues!
 
#12 ·
I have been a Lee Valley customer for coming up on 10 years now. Judging from my experience with them they are more interested in long-term customer relationships than making a quick buck.
 
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