childress's Blog

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This blog is written by childress | 9 entries so far

Latest Entry

Great customer service!

11-04-2010 03:02 AM by childress | 6 comments »

Yesterday, one of my Jet parallel clamps fell off the workbench and the handle snapped off. So I got online and sent Jet customer service an email to ask if they sell replacement parts, either a handle or a whole clamp head. I don’t need the whole thing. After a quick response, they asked me what model clamp. Now, I’m thinking to myself why? It’s a parallel clamp and all I need is the head. It shouldn’t matter what the exact part # is. I bought these things years ago and have no clue. So I looked them up on their site and gave them the first 3 digits indicating it was a parallel clamp and all I need is a replacement head. Today I get an email still asking for...

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