ANOTHER Interesting Lowe's Incident...

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Blog entry by Uncle_Salty posted 06-26-2010 05:31 AM 2965 reads 0 times favorited 10 comments Add to Favorites Watch

Okay… I can’t really help myself, but I shopped at Lowe’s again and had ANOTHER grim reminder of that great service that we have all come to know and love while shopping there!

Monday, Wifey and I headed out to Lowe’s to get a cool Rubbermaid adjustable closet shelving system that she had eyeballed over the weekend. Yep! That very same Lowe’s that I wrote about last February! I had completed a very solid bill of materials and knew the correct number of racks, shelves, brackets etc. to make Wifey’s dream a reality.

Nearly done, the last thing I have to pull are the three 4’ long by 16” wide by 3/4” thick melamine shelves and get them to the cart… then to the cash register to check out… and we are homeward bound with no incident.

I had been meticulously picking through the shelves, picking a good one, setting a bad one aside, picking a good one, setting one aside… you know the drill. I finally found an acceptable third and final shelf, an picked if up off of the rack and stepped back to load it onto the cart.

Apparently, there must have been some static electricity or some static pressure on the remaining shelves, which were stored approximately four feet off the ground and standing on edge. After taking my step back from the rack, the next shelf struck me in the side of the head, then decided to drag its way over my ear and side of my face, before plummeting to the concrete abyss below. It must’ve knocked me back a step or two, because the five other melamine shelves that followed it also fell, but, as the first one knocked me back, the rest of the shelf six pack crashed to the floor, missing my toes by inches!

It just so happened that another of Lowe’s finest just happened to be walking down the aisle as this incident occurred. He was on the phone trying, in vain, I might add, to locate an item for a customer. I am sure he witnessed the whole event, because as soon as I had stepped back and set the “good” shelf that I had in my hand on the cart, and began checking for injury, the guy stepped up and said “are you okay?” I told him I thought I was, but I asked him and Wifey to check the side of my head out for damage. Wifey didn’t report anything terrible, other than my head above my ear was very red, and the top and side if my ear, and my cheek were bleeding (later, my head swelled up to about golf balled size, complete with the mandatory headache). Nothing too serious, yet. The guy then acted like it was MY fault that his stinkin’ shelves fell on me. He then went back to his phone conversation.

I was pretty mad at this point. At myself, at that employee, at my own dumb luck. I did pick up the newly broken shelves and put them back on the shelf. Wifey and I then went to the cash register and checked out. I did ask the cashier if they had any tissues so I would stop bleeding on the floor, cart, cashier stand. She asked what happened. I told her, but I still hadn’t gotten any condolensce.

Now I am not into milking an issue, but I have have done SOME customer serivice experience. The first rule when either the company I worked for screwed up, or something beyond control of my company happened, you offer condolensces.

Nope. Not at Lowe’s.

10 comments so far

View a1Jim's profile


118162 posts in 4658 days

#1 posted 06-26-2010 05:50 AM

Bad news maybe there’s a Home Depot available.


View Richard 's profile


394 posts in 4202 days

#2 posted 06-26-2010 07:31 AM

Wow,I would not go back to that store anytime soon.

I was at a Lowe’s cruising for stain and the next aisle was temporary closed because a forklift was raising some supplies to the highest level and his assistant was guiding him while keeping customers out of that aisle. Well what they didn’t know was there was a single five gallon can of deck stain on the upper shelf on my aisle. Just as I notice it, the five gallon bucket was accidently pushed off and plummeted and impacted on the concrete sending stain spraying everywhere. Luckily I was far enough away where I didn’t get hit or sprayed, but if somebody was standing under that bucket, a serious accident, or death could of occured. After that incident, I am more aware of whats above me in those big box stores.

-- Richard Boise, Idaho

View patron's profile


13718 posts in 4422 days

#3 posted 06-26-2010 08:24 AM

hope you are feeling better ,
and no permanent injury .

so are the shelves up in the closet ?

is the wife happy ?

-- david - only thru kindness can this world be whole . If we don't succeed we run the risk of failure. Dan Quayle

View docholladay's profile


1287 posts in 4140 days

#4 posted 06-26-2010 10:03 AM

You are fortunate not to have a serious cut on your head an ear. Melamine can have very sharp edges and combined with the fact that stuff is heavy, it could have really cut you seriously. Sorry about the people in the store. That is sad. The Lowe’s near where I live has very helpful employees most of the time. At least they try to be. Sometimes they don’t know enough, but they try to help.

-- Hey, woodworking ain't brain surgery. Just do something and keep trying till you get it. Doc

View ellen35's profile


2749 posts in 4513 days

#5 posted 06-26-2010 11:29 AM

That is a sad but true story. I am glad you are OK. Fortunately not all Lowes employees are like that… just a lot of them. When you get paid next to nothing, you don’t take much pride in your work. I’ll never understand why employees carry around those phones… so many times they interrupt a paying customer (me) to take a call from someone who may or may not buy. I guess they know I’m there to buy… maybe next time, I’ll just go to the manager and tell him/her that I won’t buy if the guy is going to take calls while helping me!!!
I would go back to the store with your injuries and report it to the manager… tell him/her what happened. There are liability issues there and, while I am not advocating a lawsuit, they need to know that there are those out there who would sue in a heartbeat! After all… one jerk sued for misusing a table saw and getting his fingers cut off!! And… he won! While we can’t boycott Lowes or HD, we need to hold their collective feet to the fire when things like this happen and really make a LOUD stink about it!!
Just my 2 cents.

-- "Don't let the perfect be the enemy of the good." Voltaire

View tyskkvinna's profile


1310 posts in 4067 days

#6 posted 06-26-2010 12:48 PM

The Lowe’s I had in Kalamazoo was amazing.. very helpful and went above and beyond. Unfortunately in my experience it seems that was the only one. :( The one up here is terrible, and I will not be going back.

I agree with Ellen.. this is something you should make a stink about. Corporate should know about this behaviour.

-- Lis - Michigan - -

View Uncle_Salty's profile


183 posts in 4154 days

#7 posted 06-26-2010 02:53 PM

After writing this blog and going to bed to sleep on it, I decided to forward this article and my previous article to The best thing that could happen is that customer mistreats as chronicled get fixed. The worst thing that could happen is that nothing happens and I either shop at the BORG (mentioned and chronicle mistreats there as listed by others), or the local lumber yards and suppliers (crappy hours; aimed almost exclusively to contractors and won’t hardly wait on a five and dimer like myself).

I just wish that these employees had some pride in doing their jobs instead of treating it like what it probably is for many: a stepping stone until something else comes along for they get fired!

View woodsmith's profile


69 posts in 4873 days

#8 posted 06-26-2010 06:58 PM

I think the push by the consumer for cheaper and cheaper prices has caused us to lose service. The small locally owned stores are forced out of business by the big box stores that have big buying power and little service. Sure I shop the WM, HD, & Big blue and I just expect little service. If they paid better they could hire better employees but then prices would go up and another box store would run them out. As to the lumber yards that cater to contractors they have to to stay in business. I didn’t sell tools or lumber but I ran a small mom and pop retail store for 40 years. It was hard to compete but we did it. You have to find a way to do something the box stores don’t do well and do it better. If you can find a small store that gives good service you need to suport them even if it means spending more for the same thing you could get at the box store. And if you don’t know it, manufacturers often make cheaper versons that look the same so they can sell to the big boxes cheaper. Sometimes you are only buying a cheaper product.

-- woodsmith

View NBeener's profile


4816 posts in 4255 days

#9 posted 06-26-2010 08:07 PM

It’s worth mentioning that … you never read about the airplanes that DON’T crash ;-)

I’ve had LOTS and lots of GOOD experiences, at the BORGs—probably TEN for every bad experience…..

But … to the OP: not trying to deny what happened to you. Just trying to remind about how the internet can magnify some things, while minimizing others….

-- -- Neil

View Uncle_Salty's profile


183 posts in 4154 days

#10 posted 06-27-2010 12:15 AM

Well now Shopguryl… thanks for your input.

I wasn’t assigning blame.

“You were in charge of the pile, you were the one picking through the pcs.
I would think it would be in your own interest to make sure the wood isn’t going to fall on you.
People have to take some responsibility for their actions.”

No argument with any of your statements.

I was adding a second article outlining the lack of “customer service” that this vender has exhibited, and the lack of ownership and pride that the employees of this organzation have displayed in (now) multiple incidents.

End of story.

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