Festool Open House with Nothing to Sell????

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Blog entry by JasonK posted 02-13-2008 05:38 PM 2161 reads 0 times favorited 7 comments Add to Favorites Watch

Ok, so I know it’s a LOT of money, but I’m one who believes the adage, “You get what you pay for.” As I’ve been getting more involved in my woodworking, I’m quickly realizing that some of the “Big Box” tools that I have just don’t cut it. (Yes, pun intended) So, as the money allows, I’ve been upgrading.
I was pretty excited when I found the openhouse section of the Festool website and that there was one coming up near me. So, I made the treck to Ann Arbor. As a quick side note for those of you who aren’t familiar with February weather in the midwest, we get some snow here!
On this particular day, we got enough snow that the state police had to close Interstate 94. I’ll say this again; they CLOSED INTERSTATE 94. But not, of course, until I was already in Ann Arbor. I will also add, for the record, that I did have other business in Ann Arbor that day. So, no, I did not make this trip just for Festool, but it was the biggest reason.
Anyway, once I finally made it to the store, they had almost nothing! I couldn’t believe it. Not a single Festool router in the store. Not one in a box, not even a demo model on the display. The rep mentioned that he usually has a OF 1400 in his car, but he had taken it out the night before to use at home and “forgot” to put it back. What good does that do me? And I wasn’t the only one. There were two other guys there with cash in hand ready to buy a domino. After a rather long sales pitch they were told the same thing I was, “we could probably have it for you in 3 or 4 days.” 3 or 4 days? Is this an openhouse or a website? If I wanted it in 3 or 4 days I could have stayed in the comfort of my warm living room and logged on to any one of a dozen different web sites and saved the sales tax!
So, after all my ranting, the moral for todays story: Always call first.
FYI: Once I finally got home I jumped on to Festool Junkie and bought a 1400 and a CT22. Should be here tomorrow.
I still think the tools are great, but they need a bit of help with their marketing!

-- Measure once; Cut Twice, Three Times, Four Times...

7 comments so far

View Tomcat1066's profile


942 posts in 4871 days

#1 posted 02-13-2008 05:48 PM

That totally sucks. I want a Festool circular saw system bad (haven’t decided which one yet), and I’d have been pissed if I had gotten there and they had nothing to sell!

At least you’re getting them though! ;)

-- "Give me your poor tools, your tired steel, your huddled masses of rust." Yep, I ripped off the Statue of Liberty. That's how I roll!

View scottb's profile


3648 posts in 5402 days

#2 posted 02-13-2008 06:04 PM

Thats’ just too weird. I too am pining for one of those circ saws. Mine just has a mind of it’s own, and likes to take a little walk off the marked path. Ditto my jig saw, but even more so.
I have gone with some of the “affordable” options at the BORG (big orange retail giant) only to return them to upgrade the same day. Once with a biscuit jointer, once with a belt sander.

I’m on the verge of upgrading my portable table saw. Have my eyes on a nice yellow one, but I just heard that Saw Stop is coming out with a contractors saw… might wait for that one.

Hope you can sleep tonight while waiting for the mail!

-- I am always doing what I cannot do yet, in order to learn how to do it. - Van Gogh -- --

View Ethan Sincox's profile

Ethan Sincox

767 posts in 5249 days

#3 posted 02-13-2008 07:04 PM

FYI on Festool…

If you can, buy before 04/01/2008. They are doing a slight price hike on that day (I think mostly to compensate for the dollar/euro relationship). Some things are being adjusted only by a few dollars while others will increase by as much as $50.

For a complete list of the changes, check this here site:

Festool Price Increase Alert

Personally, I’m looking to pick up the RO 125 w/the CT 22 package right now and I’ll see if I can’t get the TS 55 before April 1st…

-- Ethan,

View Bill's profile


2579 posts in 5236 days

#4 posted 02-13-2008 07:21 PM

Those are some hefty price increases. Maybe that is why they did not have anything at the open house? What a strange way to sell your products, an open house with no products.

Interesting to see they now have indoor and outdoor domino’s. Indoor is made of beech, the outdoor is made of sipo.

Thanks for the heads up Ethan.

-- Bill, Turlock California,

View JasonK's profile


58 posts in 4870 days

#5 posted 02-13-2008 07:29 PM

Thanks for the price alert, I did get the order placed yesterday, so I should be good!

-- Measure once; Cut Twice, Three Times, Four Times...

View scottb's profile


3648 posts in 5402 days

#6 posted 02-13-2008 07:52 PM

hmmm time to adjust the Valentines wish list. Yes, thanks for the heads up… the prices won’t likely fall if the dollar gets stronger.

-- I am always doing what I cannot do yet, in order to learn how to do it. - Van Gogh -- --

View Dan Lyke's profile

Dan Lyke

1527 posts in 5200 days

#7 posted 02-13-2008 09:45 PM

Yeah, I’m finding that one of the problems with Festool is that there’s more variability in dealers and regional reps than I’d like, so either you have to train your local dealers or call up Timmy or Uncle Bob or Shane and do it mail order.

I’m super happy with Rob at Ideal Saw Works in Fresno California (full disclosure, he also happens to be my brother in law, but he’s a serious woodworker and Festool user and I’ve no reason to believe that the attention he’s given us in the store is any different than he’d give other buyers), and I think we’re starting to get the Santa Rosa Woodcraft store staff trained (Debra seems to be the person there with the most Festool interest and knowledge). Now if I can just get those latter folks to start stocking 8mm shank bits…

On the other hand, I think I’m down to mostly just needing consumables for my Festool stable… though I do lust after the detail sanders and might justify their planer a bit down the road.

Bill, there are also some other folks manufacturing Domino compatible floating tenons, last time I was in the aforementioned Woodcraft I noticed cherry options, and with the right round-over bit you can make your own. I like some of the places I’ve seen Dominos applied as pins on tenons, I’m going to have to play with that look.

And, yes, we got a Domino in under the price-increase wire. I’m guessing the dollar isn’t going up any time soon, so those prices are likely to stay high.

-- Dan Lyke, Petaluma California,

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